Selling guide & FAQ

Selling scrap jewellery, second-hand gold, silver, or platinum should be straightforward, safe, and transparent. Learn how our simple valuation and appraisal process works, how to package your precious metals securely, and how we calculate your payment directly from current market rates.

Frequently asked questions

Find clear answers about posting your items, metal testing, valuation calculations, and receiving your payment directly into your bank account.

How does the selling process work from start to finish?

First, package your items and complete our incoming jewellery form on the website. Provide the details of each piece, including weight, carat, and description, and select whether you want a valuation or to sell for scrap. Include your bank details in the secure section. Once received and verified at our Bordon office, your payment is transferred directly to your bank account, and any requested return items are safely dispatched back to you.

How do I safely send jewellery for appraisal?

We recommend using Royal Mail Special Delivery Guaranteed, which provides insured cover up to £2,500 as standard with end-to-end tracking. For packages valued above this amount, we suggest splitting the items into multiple parcels or using a specialist insured courier. We always return items using the same insured standards.

What precious metals and items do you accept?

We accept all precious metals, including scrap gold, silver, and platinum jewellery, broken chains, single earrings, unhallmarked metals, and dental gold. Any genuine precious metal is accepted and evaluated purely on a weight and purity basis regardless of condition.

How do you calculate your valuations and offers?

Our valuations are calculated directly against live precious metal spot prices. Depending on current market liquidity, we typically offer slightly above spot rates to provide you with the most competitive cash payout possible.

What happens if I decide not to accept the offer?

If you choose to receive a valuation only or do not accept our scrap offer, your items are promptly and securely sent back to you via fully insured tracked delivery.

When and how will I receive payment?

Once your parcel is received, weighed, and verified against your submitted form, your payment is processed immediately via direct bank transfer into the account you provided in the secure form section.

Ready to get insurance savvy certificates.

Ready to sell your scrap metals?

Complete our quick incoming jewellery form, post your items securely, and receive competitive rates based directly on live precious metal spot prices.